Refund Policy

All personal care products purchased from our platform enjoy a sixty-day free return and refund protection period starting from the date of parcel receipt. All unopened, unused, original-packaged and undamaged commodities fully conform to the free return qualification standards, with no reason required for return application within the valid period. For opened and used products, if there are inherent quality defects, raw material peculiar smell, product effect seriously inconsistent with official description, packaging damage caused by delivery and other non-human factors, they also meet the return and refund application conditions after providing real evidence. Products designed for personal skin contact follow strict hygiene return norms, and we strictly distinguish between quality problem returns and personal subjective dislike returns to balance public health safety and consumer rights protection. We adhere to a fair and open eligibility judgment standard, without deliberately raising the return threshold or setting hidden restrictions for ordinary consumers.

Customers who meet the return conditions need to submit return applications through official designated service channels, accurately fill in order information, return reasons and demand options, and attach corresponding product photos, package photos and logistics proof materials as required. After the application is reviewed and approved, customers shall deliver the returned goods in accordance with the designated return address and specified logistics method, and ensure that the products are complete with original accessories and packaging. After we receive, inspect and verify the returned commodities to confirm that they meet the return regulations, we will initiate the refund procedure within five to ten business days. The refund amount will be fully returned to the original payment account through the original payment channel, with no deduction of service fee, handling fee, restocking fee or other hidden charges. The whole refund process is standardized and transparent, and customers can query the progress of application review, goods receiving and refund issuance in real time through official service channels.

Products damaged by personal improper use, artificial breakage, intentional destruction or long-term improper storage without quality problems are not eligible for free return and refund services. Products that have been severely used, worn out beyond normal trial scope or lost original official packaging and accessory parts will be directly judged as ineligible for return. Promotional bundled sets, limited combination packages and gift boxed products must be returned as a complete whole set; separate return of single items in the package is not accepted, and we have the right to reject such split return applications. In addition, special customized products, limited edition exclusive goods and clearance final sale products are marked with non-return and non-refundable attributes on the product page in advance, and customers shall recognize the relevant regulations when placing orders. We reserve the right to reject unreasonable return applications, malicious return applications and repeated invalid return requests that violate policy norms, and can limit the account shopping authority of users with frequent malicious return behaviors.

For full order return, we will refund the total actual payment amount paid by customers in full, including product commodity fees and any paid auxiliary service fees. For partial return of individual items in a single order, the refund amount will be calculated according to the unit price ratio of the returned goods, deducting the corresponding proportional preferential amount of platform activities. For orders enjoying exclusive discount, coupon deduction and bundle discount benefits, the refund amount will be calculated according to the actual transaction amount after discount, rather than the original marked price of the product. In case of product quality problems or logistics damage leading to return, all generated return logistics fees shall be borne by us, and customers do not need to bear any additional cost. For personal subjective reasons return that meets the policy conditions, the return logistics cost shall be borne by the customer themselves, and we will not deduct any other fees from the refund amount.

In addition to return and refund services, we provide product replacement and exchange services for quality defective goods and logistics damaged goods. Customers can choose equivalent replacement, style exchange or specification exchange on the basis of not changing the product category, and we will bear all generation and logistics costs arising from the exchange. The exchange products are subject to real-time inventory status; if the original style is out of stock, customers can choose to exchange for similar products of the same value or switch to full refund processing. The exchange service follows the same sixty-day validity period as the return policy, and the application review and goods delivery process are consistent with the return standard process. We optimize the replacement and exchange service experience, simplify the application steps, reduce customer communication costs, and provide flexible and diversified after-sales solutions for different shopping demands.

For bulk wholesale orders and enterprise group purchase orders, the return and refund rules are appropriately adjusted according to the order scale and product attribute characteristics, and the return proportion and time limit will be agreed upon through prior official communication. For cross-border international orders, we abide by the import and export return regulations of relevant countries, optimize the cross-border return logistics process, and solve the problem of high cross-border return cost for customers through offline replacement and partial refund mechanisms. We protect the legitimate rights and interests of all types of customers equally, formulate targeted refund provisions for different order types and user groups, and maintain the fairness and rationality of the entire after-sales service system.