Shipping Policy

We deliver comprehensive shipping coverage across all states and territories within the United States, alongside accessible delivery services for most international regions around the globe. Our core service principle lies in offering complimentary global shipping for every order without imposing any minimum spending threshold, enabling all consumers to purchase sustainable personal care essentials without extra freight burdens. We cooperate with top-tier global logistics providers with mature transportation networks, complete warehousing distribution systems and real-time parcel tracking functions, ensuring every package can be monitored throughout the whole transportation process and arrive at the destination safely and completely. All logistics partners we select comply with international transportation safety standards, environmental protection regulations and cross-border delivery norms, maintaining stable delivery efficiency and complete parcel protection capabilities in long-distance and transnational transportation scenarios.

Once customers complete payment and confirm order information, our professional warehousing and operation team will conduct order review, product picking, quality inspection, packaging and outbound arrangement within one to three business days. The whole processing procedure follows standardized operation procedures, including multi-level product quality inspection to ensure that all delivered goods are intact, well-packaged and consistent with the order specifications. During the processing period, we will verify recipient address information, logistics distribution routes and regional delivery restrictions in advance to avoid delivery delays, parcel return or loss caused by address errors or regional policy limitations. For bulk orders and combined orders, we adopt separate packaging and batch delivery modes according to product attributes and logistics regulations, ensuring the integrity and safety of all commodities in transit without collision, extrusion or damage.

For domestic orders within the United States, all dispatched parcels will complete terminal distribution and arrive at the designated recipient address within six to twelve business days under normal logistics conditions. For international cross-border orders, we follow the same delivery time framework, with no additional freight charges, customs handling fees or hidden costs passed on to customers. The delivery time covers customs declaration, cross-border transportation, local distribution and last-mile delivery links, and we optimize logistics routes all year round to shorten transit cycles and improve delivery efficiency. It should be noted that individual remote areas, island regions and special administrative regions may face slight delivery delays due to objective factors such as logistics network coverage, local transportation capacity and customs clearance efficiency. Such delays belong to uncontrollable objective circumstances, and we will actively track the logistics status and provide timely follow-up service support.

All personal care products are packaged with environmentally friendly, shockproof and pressure-resistant packaging materials that conform to global environmental protection concepts, avoiding excessive packaging while ensuring product safety. Liquid skincare products are equipped with professional leak-proof sealing technology and buffer protection layers to prevent liquid leakage, bottle body breakage and extrusion deformation during long-distance transportation. We adhere to the sustainable development concept consistent with product positioning, using degradable packaging materials as much as possible to reduce plastic pollution and ecological damage, echoing the climate-neutral and plastic-neutral certification philosophy of personal care products. Each package is marked with standardized logistics labels, product safety labels and customs declaration information to ensure smooth passage in cross-border transportation and customs inspection links.

We strictly abide by international trade conventions, global economic and trade sanctions regulations and local regional import and export management rules, and do not provide shipping services to regions restricted by international trade policies. Customers shall bear the responsibility for confirming whether their receiving region allows the import of daily personal care products before placing orders. We reserve the right to cancel orders and suspend delivery for orders involving restricted regions without prior notice. In addition, we do not support delivery to military restricted areas, diplomatic isolated areas and special control regions with closed logistics access. Customers must fill in accurate, detailed and valid recipient addresses, contact information and recipient names when placing orders. Any parcel return, loss or re-delivery cost caused by wrong address, incomplete information or recipient abandonment shall be borne solely by the customer. We shall not be liable for any economic loss and after-sales disputes arising from incorrect information filled in by customers.

In case of logistics abnormalities such as parcel delay, loss, damage or wrong delivery during transportation, customers can initiate feedback through official service channels, and our customer service team will follow up the whole process to coordinate with logistics providers for investigation, claim compensation and re-delivery arrangement. For confirmed lost parcels, we provide two solutions of free re-delivery or full refund according to customer’s willingness, without additional conditions and handling fees. For damaged goods received by customers, we require providing real photos of the package and product damage, and after verification, we will arrange replacement, return or refund services in accordance with after-sales policy standards. We optimize the logistics exception handling process continuously, shorten the problem response cycle, and ensure that all logistics-related problems can be solved efficiently and fairly, safeguarding the legitimate shopping rights and interests of every customer.